The Tableware Gallery offers a 7 day return policy where the piece has to be returned to us within 7 days. You must provide us with notification, either by phone or by email, of your intent to return a purchase made within 3 days of receipt and state the reason for return. You are responsible for return shipping fees unless the product or the condition of the product was incorrectly described using our grading guidelines. We use a removeable ink stamp or a sticker with the initials of the inspector on an inconspicous place on the piece. This stamp or sticker has to be intact and unaltered for the item to be returned. Regardless of the method of shipment to you, the piece or pieces can be returned by the cheapest method available. Any returns need to be insured and packaged the way is was received. Upon receipt of the product you will be refunded. Reed & Barton products must be returned unused, with all manufacturer's packaging.